INTRODUCTORY
Welcome to Cholo! We are here to make your shopping and delivery experience as smooth as possible. By using our platform, you agree to the following terms.This legally binding agreement (“Terms of Use”) governs the relationship between you and Cholo Technology BD LTD. (“Company”) regarding your use of the Service. By using the Service, you acknowledge and accept these Terms of Use. The Company reserves the right to unilaterally modify these Terms of Use at any time, and your continued use of the Service following such modifications constitutes your acceptance of the amended terms.
Service Overview
Cholo connects you with merchants and delivery services, providing you a seamless way to order and receive products.
Using the Service
Personal Use: Cholo is for your personal use. You are responsible for ensuring the information you provide (like delivery address) is accurate.
Payments: You can pay for services through cash on delivery or digital payments. Prices include the delivery fee and any additional charges.
Definitions for Terms of Service for Customers
Customer: An individual who purchases products or services through the Cholo platform.
Cholo Technology BD LTD. (Cholo): The company that operates the platform connecting customers with merchants and delivery services.
Platform: Refers to Cholo’s mobile app and website, through which customers can browse products, place orders, and manage their purchases.
Merchant: A business or individual that sells products or services available on the Cholo platform.
Service: The logistics and support provided by Cholo, which includes product listing, order processing, payment collection, and delivery services.
Order: A request made by a customer to purchase a specific product or service through the Cholo platform.
Payment: The amount paid by the customer for the purchase of products or services, which can be made via cash or digital payment methods.
Delivery: The process of transporting a purchased product from the merchant to the customer, facilitated by Cholo’s delivery agents.
Delivery Agent: An individual or service responsible for delivering the products to customers on behalf of Cholo.
Refund: The return of funds to the customer for canceled orders or items that do not meet quality standards, as outlined in Cholo’s Return and Refund Policy.
Return: The process by which a customer sends back a product to the merchant or Cholo due to reasons like defects, wrong items, or dissatisfaction with the product.
Service Fee: Any additional fees charged to customers for delivery services or other transactions made through the Cholo platform.
Pick-up Location: The location from which the delivery agent collects the product from the merchant for delivery to the customer.
Drop-off Location: The designated address where the customer receives the product.
Dispute Resolution: The process for resolving any issues or conflicts between customers, merchants, or Cholo regarding orders, deliveries, or payments.
Account: A personal profile created by the customer on the Cholo platform to facilitate orders, payments, and communication with Cholo.
Privacy Policy: The document outlining how Cholo collects, uses, and protects customers’ personal information.
Terms of Use: The rules and guidelines governing customers’ use of the Cholo platform and services.
Cancellation: The action taken by the customer to withdraw from a purchase order before it has been processed for delivery.
Service Interruption: Any temporary unavailability of the Cholo platform or services due to maintenance, technical issues, or other unforeseen circumstances.